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1.1. I've lost my password (or username)

Just enter the Lookup Your Info section of this site. If you still have at least some info about your subscription, your username, password and all other data will be sent to you via e-mail. Note that they are sent to the address you've entered during the subscription. If you've managed to enter your e-mail address incorrectly, write to support@rb-support.com.

1.2. I've not prompted to enter my username and password during the subscription and thus can't enter the site (AKA "my PC bluescreened when I was promted to enter my username and password")

Write to support@rb-support.com as soon as possible. We'll assign you the username and password. Don't forget to tell us some info about your subscription so we could identify you.

1.3. My password suddenly stopped working.

Make sure your subscription period not ended yesterday. If you are sure it didn't, write to support@rb-support.com. It is probably that your account was locked for some reason. The most usual reason for this is a password sharing. If there is a suspicion that other people do enter the site under your username and password, your account is locked and current subscription is canceled. If you then write to the site support, your account would be unlocked. Be warned however that if the accident would repeat your account is closed permanently.

 


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